Full Time
Hyderabad, Karimnagar, Tirupati, Visakhapatnam, Warangal
Posted 8 hours ago

  1. Take complete ownership of monthly and annual revenue targets across all assigned branches for Old Gold Buying and Pledged Gold Release.
  2. Drive cluster-level business growth, profitability, transaction volumes, and overall branch performance.
  3. Develop and implement business strategies to improve gold buying volumes, pledged gold release transactions, customer conversions, and revenue contribution.
  4. Monitor branch-wise performance against assigned targets and ensure timely corrective actions for underperforming branches.
  5. Conduct regular branch visits to review business performance, operational efficiency, customer experience, and employee productivity.
  6. Lead, monitor, and guide Branch Managers to achieve their individual branch targets and organizational objectives.
  7. Review daily, weekly, and monthly MIS reports covering revenue, gold buying volumes, pledged gold release transactions, walk-ins, conversions, and business pipeline.
  8. Identify new business opportunities through customer referrals, local partnerships, institutional relationships, and market development activities.
  9. Coordinate with the Marketing and BTL teams to improve lead generation, customer walk-ins, local brand visibility, and branch-level business development.
  10. Ensure effective utilization of available manpower and maintain adequate staffing across all assigned branches.
  11. Conduct regular performance reviews with Branch Managers and provide guidance, coaching, and action plans to improve productivity.
  12. Monitor the end-to-end Old Gold Buying process, ensuring transparency in purity testing, weighing, rate application, customer consent, documentation, and payment.
  13. Supervise Pledged Gold Release transactions, ensuring accurate advance calculations, verification of pledge tickets, KYC compliance, and timely transaction completion.
  14. Ensure all branches strictly follow company SOPs, operational guidelines, approval matrices, and compliance requirements.
  15. Monitor transaction accuracy, valuation discrepancies, customer complaints, and operational risks across the cluster.
  16. Ensure zero tolerance for KYC violations, unauthorized transactions, process deviations, and financial irregularities.
  17. Review branch-level operational expenses, profitability, revenue per transaction, and cost efficiency.
  18. Handle escalated customer complaints and ensure timely resolution while maintaining customer trust and satisfaction.
  19. Ensure accurate CRM updates, timely reporting, transaction reconciliation, and proper documentation across all assigned branches.
  20. Coordinate with HR, Accounts, Marketing, Surveillance, and other departments to resolve operational and business-related issues.
  21. Identify process improvement opportunities and implement measures to enhance productivity, operational efficiency, and customer service.
  22. Submit consolidated cluster performance reports, business reviews, and corrective action plans to senior management.

Job Features

Job Category

Marketing, Operations, Sales

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