* Visit customers in the catchment area to promote old gold buying and pledged gold release, and generate walk-in appointments
* Build referral sources such as local merchants, jewellery shop staff and community contacts
* Collect and verify KYC documents for every transaction, including field KYC visits when needed
* Verify pledge ticket details, the pledging institution, outstanding amount and customer identity before any advance
* Enter all customer and transaction data in the ERP/CRM on the same day, with no backlog
* Record gold purity and weight readings accurately in the appraisal sheet and ERP, supporting the Karigar
* Prepare and submit pledge release documents to banks and NBFCs, and track each case to completion
* File all records neatly so they are audit-ready, and keep the document tracker updated daily
* Support the Branch Manager in daily branch flow and coordinate with the Karigar, Accounts and Surveillance teams
* Serve customers politely, guide them on documents and process, and escalate complaints to the Branch Manager the same day
* Keep the branch clean and in line with Value Gold brand standards